“Say No Pays Off” by Jennifer Delano offers insights into dealing with difficult clients, focusing on freelancers and SMEs.
It humorously explores the challenges of working with indecisive, non-paying, or overly demanding clients, emphasizing that 55% of SMEs face fraud. Through real-life anecdotes, the book categorizes the seven worst client types and advises on avoiding or dismissing them to save time, energy, and money.
Its goal is to help entrepreneurs recognize and eliminate problematic clients, allowing them to concentrate on more rewarding relationships.
